PAYMENT PLANS AVAILABLE!

BOOK AN APPOINTMENT

Text Messaging Terms and Conditions

Last updated: 2025-07-26

Immortal Lab offers recurring text messaging programs, as well as occasional one-time or limited-duration text messaging programs, which may include marketing, updates, and other service-related messages. These Text Messaging Terms (“Text Terms”) govern your participation in these programs unless additional specific terms are provided.

By enrolling in our text messaging programs, you agree to these Text Terms as well as Immortal Lab's general Terms and Conditions, which are incorporated into these Text Terms. These terms grant us specific rights, provide certain indemnities, waive some of your rights and remedies, and limit our liability. Additionally, any dispute, controversy, or claim arising from or related to these Text Terms will be resolved through binding arbitration, following the Streamlined Arbitration Rules & Procedures of JAMS Inc. (“JAMS”). The JAMS rules are available at www.jamsadr.com. Please also review our Privacy Policy, which explains how we collect, use, and protect your information. If there is any conflict between these Text Terms and any other policy, the terms outlined here will apply to our text messaging programs.

Message Content and Frequency

By opting into our text messaging programs, you agree to receive recurring messages from Immortal Lab, which may include:

  • Special offers, promotions, and discounts.
  • Appointment confirmations, reminders, and updates.
  • Educational content about treatments, pre- and post-care instructions.
  • Transactional messages like purchase follow-ups, surveys, or loyalty rewards updates.

Messages may be sent in SMS, MMS, or RCS formats, and message frequency may vary. Immortal Lab reserves the right to adjust the frequency of messages at any time. Messages may be sent using an automatic telephone dialing system or pre-recorded voice to the mobile number you provide. Please note that your consent to receive text messages is not a condition for purchasing goods or services. Standard message and data rates may apply.

Opt-In and Opt-Out

To enroll in Immortal Lab's text messaging program:

  • Follow the instructions provided, such as texting a specific keyword to a designated number or providing your phone number on our website or in our clinic.
  • You may need to confirm your consent by replying “Y” or another designated response to an initial message.

To stop receiving messages:

  • Text STOP to the number from which you are receiving messages. You will receive a final confirmation text to confirm your opt-out.

For additional assistance or information:

Carrier Participation and Limitations

If your mobile operator does not participate or support certain services, you may not receive messages or replies. Immortal Lab and mobile carriers are not responsible for delays, delivery failures, or errors in messages. Message delivery may also depend on the compatibility of your device and your location. Not all mobile devices or areas may be supported.

Changes to Your Mobile Number

If you change your mobile number, please notify Immortal Lab to ensure continued service. Failure to do so may result in missed messages or delivery errors.

Changes to These Terms

Immortal Lab reserves the right to revise, modify, or update these Text Terms at any time. Updates will take effect when posted on our website. By continuing to receive text messages, you agree to the updated terms. We may also notify you of changes via text message.

Liability Disclaimer

Immortal Lab is not responsible for any delays, undelivered messages, or errors caused by carriers, third-party platforms, or user errors. Participation in text messaging programs is voluntary, and standard carrier charges may apply.

If you have any questions or concerns about these Text Messaging Terms, please contact us at (432) 222-4467

Thank you for choosing Immortal Lab!